FAQ

How can I get in contact with you?

Send us a message through our contact page and our team will reply as soon as possible. To help us answer quickly, please include your order number and keep your question in one message.

Which payment methods do you accept?

You can pay securely with all major credit cards, and with Apple Pay, Google Pay, Shop Pay or PayPal where available. The payment methods you can use are always shown at checkout.

How long does delivery take?

Most orders arrive within 7 to 14 business days. You can find all details in our Shipping Policy.

When will my order be shipped?

We process orders within 1 to 3 business days. Orders are not shipped on weekends or public holidays.

Where can I find my order information?

After placing your order you will receive a confirmation email. As soon as your order ships, you will receive a second email with your tracking number, which you can use on our Track your order page. Can't find our emails? Please check your spam folder.

Can I change my shipping address?

Contact us as soon as possible. If your order has not been processed yet, we will update the address for you. Once an order has shipped, the address can no longer be changed.

What happens if my package is lost?

Contact us with your order number and we will look into it with the carrier right away.

What if I'm unsure about my size?

Check the size chart on the product page. Still in doubt? Send us a message with your measurements and we will gladly help you choose.

Can I cancel my order?

Orders can be canceled free of charge until they have been processed. Contact us as soon as possible and include your order number.

What if I received the wrong or a damaged item?

We are sorry about that. Contact us within 14 days of delivery with your order number and a photo, and we will make it right.

How do I return an item?

You can find everything about returns and exchanges in our Return Policy.